Meet the team
We are passionate about embedding lasting sales team transformation.
Meet the team
Raoul Monks
Founder & CEO (CIPD qualified)
Raoul is an engaging speaker, host, trainer, coach and self-confessed sales-geek. He is passionate about driving the performance of B2B companies.
Raoul Monks
Founder & CEO (CIPD qualified)
Raoul is an engaging speaker, host, trainer, coach and self-confessed sales-geek. He is passionate about driving the performance of B2B companies.
He has been consulting and training in the world of sales for over a decade, having been in sales and commercial leadership roles prior to this.
He is an ultra-marathon runner, a film-buff and an avid reader of business books.
Richard Myles
COO (CIPD qualified)
Richard has been in sales for over 20 years and keeps the business moving, ensuring we meet our high customer delivery expectations.
Richard Myles
COO (CIPD qualified)
Richard keeps the business moving and ensures we meet our high expectations of customer delivery.
He has been in sales for over 20 years, working in a variety of senior commercial roles before joining Flume in 2011.
Outside of work, he enjoys running, brewing beer and watching his children play competitive sports.
Paul Cruise
Head of Sales Performance
Paul leads our team of Sales Performance Coaches. He’s seen a huge change in B2B sales during that time and loves to share Flume’s new approach…
Paul Cruise
Head of Sales Performance
Paul leads our team of Sales Performance Coaches. He’s seen a huge change in B2B sales in recent years and loves to share Flume’s new approach to sales and sales development.
He has over 15 years’ experience working within sales and sales training in businesses including AOL, BBC Worldwide and Moneysupermarket.
Outside of work Paul is normally on a bike either getting muddy on the South Downs or flying around London. He’s a passionate music fan and loves eating whenever possible.
Nicky Myles
Head of Marketing
Nicky has over 20 years’ experience in both B2B and B2C including integrated marketing, communications, digital & project management.
Nicky Myles
Head of Marketing
Nicky works across all of the business and has the job of organising the team and our processes. She also makes sure we are shouting more about the great things we are doing.
She has over 20 years’ experience in both B2B and B2C including integrated marketing, communications, digital and project management.
Outside of work, she enjoys running, cooking and spending time with friends. She tries to fit these in around her second job as a taxi service for her kids!
Sarah Rickwood
Head of Business Operations
Sarah is Head of Business Operations, responsible for building the systems, processes and operating cadence that allow the business to scale effectively.
Sarah Rickwood
Head of Client Success
Sarah is Head of Business Operations, responsible for building the systems, processes and operating cadence that allow the business to scale effectively. She partners closely with the senior leadership team to remove operational friction, scale delivery and ensure the business can operate at pace and teams can execute with clarity.
She brings over 20 years’ experience across events, marketing, project management and communications, having worked with start ups, SMEs and large organisations including Lloyd’s, Aviva, Roche and Tesco. Her strength lies in translating strategy into execution, embedding practical ways of working and driving consistency across complex environments.
Outside of work, Sarah enjoys countryside walks with her dog, time with her daughter and reading from an ever growing to be read pile.
Nadia Kingston
Head of Client Success
Nadia is Head of Client Success at Flume, where she works closely with clients and internal teams to help make sure every experience is consistent, buyer centric and genuinely useful.
Nadia Kingston
Nadia is Head of Client Success at Flume, where she works closely with clients and internal teams to help make sure every experience is consistent, buyer centric and genuinely useful.
She has over ten years’ experience in the training industry and enjoys working alongside clients to help sales transformation programmes land well and create real, lasting change. Nadia cares deeply about building strong relationships, being clear about expectations, and making sure clients feel supported and confident as they move through their transformation.
Alongside her client work, Nadia also contributes to internal projects connected to Flume’s client transformation processes, helping improve how things work behind the scenes so delivery feels joined up, practical and scalable.
Outside of work, Nadia spends most of her time with her two daughters, walking her four Chihuahuas, cooking, or heading to live events.
Mike Hartley
Sales Director
Mike has worked in sales for over 20 years, and has run commercial teams in the media, events and information world across a variety of different sectors.
Mike Hartley
Sales Director
Mike has worked in sales for over 20 years, and has run commercial teams in the media, events and information world across a variety of different sectors.
Having run sales teams delivering everything from exhibitions, awards, conferences to digital, subscriptions and print media, Mike understands how quickly the sales landscape is changing, and just how important the Flume methodology is to ensuring our customers embed positive behavioural changes within their sales operations.
A keen sports fan and very average amateur runner, Mike has recently taken up cold water swimming.
Katie Leaver
Account Director
Katie enjoys working collaboratively with clients and challenging their way of thinking to deliver innovative and creative solutions.
Katie Leaver
Account Director
Katie enjoys working collaboratively with clients and challenging their way of thinking to deliver innovative and creative solutions.
She has 12 years’ experience working in B2B sales for businesses ranging from start-ups to FTSE 250 listed companies. She has worked in sales and commercial leadership roles on both long-established products as well as successful new launches.
Katie enjoys running, walking, baking and tidying whilst dashing around after her young children!
Neeve Bowbrick
B2B Marketing Manager
Neeve is a data-driven and creative marketer and has a passion for analytical insight and innovative thinking which is perfect for Flume.
N
eeve Bowbrick
B2B Marketing Manager
Neeve is a data-driven and creative marketer and has a passion for analytical insight and innovative thinking which is perfect for Flume.
She has proven experience in delivering multiple campaigns in B2B conferences, training and events and is always looking for ways in which technology and innovation can improve business growth and efficiencies.
Outside of work, she enjoys playing netball, going to the gym and spending quality time with friends and family.
Ed Povey
Senior Sales Performance Coach
Ed has a passion for teaching and helping salespeople reach their full potential.
Ed Povey
Senior Sales Performance Coach
Ed has a passion for teaching and helping salespeople reach their full potential. Prior to joining Flume, Ed spent over a decade working in media sales both in the UK and Australia, for some of the worlds biggest media brands including News UK, Global, Southern Cross Austereo and Condé Nast.
He also has experience selling at the other end of the spectrum, having launched his own VoiceOver business in 2021, which he still operates today. His clients have included MINI, McKinsey & Co, UCLA & Microsoft.
When he isn’t coaching or recording in his studio, Ed can be found walking and cycling around the Chilterns with his family, mucking about in sailing boats or enjoying a good pint with friends at one of his local pubs.
Fraser Chapman
Sales Performance Coach
Fraser is a passionate sales performance coach who partners closely with clients to design and deliver impactful sales team transformation programmes that drive measurable, long-term results.
Fraser Chapman
Sales Performance Coach
Fraser is a passionate sales performance coach who partners closely with clients to design and deliver impactful sales team transformation programmes that drive measurable, long-term results.
He has led successful initiatives for businesses such as TES Global, VMware, and Adzuna, helping sales teams elevate their performance and achieve commercial goals.
With over 20 years’ experience leading B2B sales teams across media, technology, digital marketplaces, and AI, Fraser brings deep commercial insight and leadership to every project.
Outside of work, he enjoys running, cycling, and ferrying his children to various activities around the country.
Neil Joseph
Sales Performance Coach
Neil is a seasoned SaaS sales leader and performance coach with 15 years of experience driving growth and empowering teams.
Neil Joseph
Sales Performance Coach
Neil is a seasoned SaaS sales leader and performance coach with 15 years of experience driving growth and empowering teams.
Over the past decade, he has specialised in the SaaS industry, combining expertise in sales strategy with a passion for coaching and sales psychology.
In his current role as a Sales Performance Coach, Neil focuses on helping teams maximise their potential, sharpen their skills, and achieve measurable outcomes.
Outside of work, Neil is a dedicated sports enthusiast, with a particular love for football and boxing, and he enjoys staying active through regular gym sessions.
Janine Perry
Client Success Manager
Janine joins Flume as Client Success Manager, bringing 19 years of experience in client-facing roles.
Janine Perry
Client Success Manager
Janine joins Flume as Client Success Manager, bringing 19 years of experience in client-facing roles. Throughout her career, she has focused on building long-lasting relationships with clients, helping them overcome challenges and unlock meaningful value.
A natural creative problem solver, she is passionate about understanding each client’s unique goals and ensuring they feel supported every step of the way. She prides herself on always being on hand to help, working collaboratively to deliver positive outcomes and long-term partnerships.
Outside of work, Janine enjoys tackling 1000-piece puzzles and acting out scenes from Spider-Man with her son, a role that requires just as much creativity and quick thinking as her day job.
Katie
Designer
Katie is our super talented designer. Whether it’s a new brand, an event stand, workbook, advertisement or template design she is unflappable.
Katie
Designer
Katie is our super talented designer. Whether it’s a new brand, an event stand, workbook, advertisement or template design she is unflappable.
She is currently building her 2nd summer house for her home office as her son has taken resident in the 1st!
Cherry
Sales Performance Coach
Cherry is dedicated to designing and facilitating sales team transformation that improves professional performance and supports teams to put their learning into action.
Cherry
Sales Performance Coach
Cherry is dedicated to designing and facilitating sales team transformation that improves professional performance and supports teams to put their learning into action.
Her person-centered approach focuses on implementing new ways of working as soon as possible, incorporating plenty of practice and facilitating learners to solve their own challenges.
Her sectors experience includes, Pharmaceutical. Healthcare, FMCG and Consumer Technology/Electronics.
Helen Myles
Project Manager
Helen is Project Manager, working on a variety of projects throughout the business.
Helen Myles
Project Manager
Helen is Project Manager, working on a variety of projects throughout the business.
Helen has extensive experience in project management and account management, working in both large blue chip and SME organisations. She has worked with renowned clients such as Nestle, Proctor & Gamble, Unilever, Tesco and Asda, and has a genuine passion for delivering exceptional service for both internal and external customers.
She enjoys spending time with family and friends, reading, going to the gym, and learning to play the piano.
Flume is proud to support Make-A-Wish as our Charity of the Year.
We are committed to raising £1,250 in 2025 to help grant life-changing wishes for children with critical illnesses. May 2025 will be our key fundraising month, with Flume hosting and participating in events to reach our goal.
Beyond fundraising, we’re donating our professional training services to Make-A-Wish, helping their team attract more sponsorships and fulfill more wishes.
Join us in making a difference, your support brings joy and hope to these children. Every donation counts. Thank you for helping us make more wishes come true.
Let’s talk.
Book a discovery session with our experts, to understand how we can help your team sell smarter, grow faster, and achieve fast, predictable revenue growth.
Client Testimonials
Case Study
Clare Dunstall, Director Global Enablement, Claroty
“We couldn’t have done it without Raoul. In a room of 230 people, he managed to build rapport with every one of those individuals. We had really great motivational speakers, but he was the only person who got a standing ovation!
“The feedback has been phenomenal – I’ve had loads of people saying it was the best SKO they’d ever been to. I would absolutely recommend the team for sales training content as well as SKOs.”
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